FAQs
How can I place an order?
You can place an order directly on our website by selecting your desired product, size, and quantity, then following the checkout instructions.
What payment methods do you accept?
We accept major credit/debit cards and secure online payment options via Shopify Checkout.
How long does delivery take?
Standard shipping usually takes 18–24 business days. Please note that processing time does not include weekends or public holidays.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Customs duties, import taxes, or fees are the responsibility of the customer.
Can I return or exchange my order?
Returns are accepted within 24 hours of delivery with a 20% restocking fee, and the item must be unused and in original packaging. Custom-made and bridal items are non-refundable but can be altered.
How do I track my order?
Once your order ships, you will receive a tracking number via email or SMS to monitor your shipment.
Are your products true to the images on the website?
We strive to display products as accurately as possible. Minor variations may occur due to fabric, stitching, or design adjustments for modesty.
Can I customize my order?
Yes, we offer custom-made and tailored options. Custom orders are stitched according to your specifications and are non-refundable.
Do you adjust designs for modesty?
Yes, low backs, backless styles, drop shoulders, exposed midriffs, and sleeveless designs are modified to maintain traditional and modest styling.
How can I contact Lahornee Collection?
You can reach us at:
📧 Email:lahorneecollections@gmail.com
📞 Phone/WhatsApp: +44 7454 312155
💬 Live Chat: Available on our website
