Refund policy

At Lahornee Collection, each outfit is carefully handcrafted and prepared specifically for our customers. Due to the nature of our products and customisation process, we do not offer refunds under any circumstances.

Please Read Carefully:

  • All sales are final.

  • We do not provide refunds, returns, or cancellations once an order has been placed.

  • Customised, stitched, bridal, formal, and made-to-order outfits are strictly non-refundable.

  • Changes to orders are not guaranteed once production has begun.

Exchange Policy

We only offer exchanges in the rare case of:

  • Receiving the wrong item, or

  • A verified manufacturing defect

Any issue must be reported within 24 hours of delivery with clear photos and order details sent to:

📧 lahorneecollections@gmail.com
📞 +44 7454 312155 (WhatsApp)

After review and approval, we will provide further instructions.

Important Notes

  • Colour variations due to lighting or screen resolution are not considered defects.

  • Minor variation in handwork or embellishments is part of the artisanal process and not a fault.

  • Customers are responsible for providing accurate measurements and shipping information.

By placing an order with Lahornee Collection, you agree to this policy.